About Payment
1) Online Payment
Our website online only support Visa credit card, if you don't have a Visa credit card or other payment method you can contact us.
2) TT Payment
if you need a TT payment, once the order has been under, reach the credit card page, close. In accordance with the TT on the orders you received mail account. TT payment we can be received the next day, for you to receive goods as soon as possible, please send us proof of TT payment so that we can give you stock right away.
About Shipping
1) About delivery
We will arrange shipment in accordance with the time of payment; usually order can be issued within 48 hours. If the product you ordered is not issued within 48 hours, we will have a dedicated customer service staff to contact you, please pay attention to the mailbox that you left on our site.
2) About the receipt
Please ensure that the shipping address is correct, please verify the package upon receipt of package, merchandise and quantities are correct, if it does not meet, refused. (Shortage please take pictures; confirm that we'll reissue lack).
3) About Arrival
After you get a shipment number and can be inquire online, your goods will arrive within 7 days, but because of the different national customs system for imported products, resulting in cargo clearance time is not the same, may be extended, but we ensure that you will receive the goods, we guarantee a full refund if you do not receive goods. (If you have any questions, please do not hesitate to contact our customer service staff, we'll help you out as soon as possible.)
4) About cargo tracking
If you receive a shipment number is **** HK at the end, please go to the query here:
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
If you receive a shipment number is **** CN at the end, please go to the query here:
http://www.ems.com.cn/english.html
About Returns & Replacements
Return deadline
Our company ensures that within five days after you receive the goods, if you have any questions, goods can be returned unconditionally.
Return conditions
1) Quality of goods (packaging seriously damaged during transport; item is not genuine)
2) Goods detained by customs, you do not need to pay any fee, we will supply you again (shipping is still being detained by Customs for the second time, then returned half of the amount.)
3) if the customer itself causes the goods to be returned, then customer service need to supplement the postage price difference.
Returns & Replacements Process
1) Contact Customer Service
Before you apply for return and replacement, please be sure to contact our customer service, description refund reasons, and note the order number.
2) Provide evidence
Such as product quality issues, please provide pictures of the packaging and physical.
About Returns & Replacements
Return deadline
Our company ensures that within five days after you receive the goods, if you have any questions, goods can be returned unconditionally.
Return conditions
1) Quality of goods (packaging seriously damaged during transport; item is not genuine)
2) Goods detained by customs, you do not need to pay any fee, we will supply you again (shipping is still being detained by Customs for the second time, then returned half of the amount.)
3) if the customer itself causes the goods to be returned, then customer service need to supplement the postage price difference.
Returns & Replacements Process
1) Contact Customer Service
Before you apply for return and replacement, please be sure to contact our customer service, description refund reasons, and note the order number.
2) Provide evidence
Such as product quality issues, please provide pictures of the packaging and physical.